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Terms and Conditions


This document (as well as other documents mentioned here) establishes the conditions governing the use of (hereinafter, the "Website") and the purchase or acquisition of products and / or services in the same (hereinafter, Conditions), whatever the application, digital medium, support or device through which it can be accessed.

We ask you to carefully read these Conditions, as well as our Legal Notice, and our Privacy and Cookies Policy, before accessing, browsing and / or using this Website. By using this Website or by making and / or requesting the acquisition of a product and / or service through it, you consent to be bound by these Conditions and by our Legal Notice and Privacy and Cookies Policy, so if not you agree to all of this, you should not use this Website.

These Conditions may be modified without prior notification, therefore, it is advisable to carefully read their content each time you access, browse and / or use the Website since those that are in force at the time the acquisition of products and / or services.
If you have any questions related to the Conditions or the Legal Notice, the Privacy Policy and Cookies, you can contact us using the contact information provided below.



In accordance with the provisions of Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI), the identifying data of the ownership of this website are:
Social Denomination: Cultural Association

Commercial Name: Casa Jungla / the pantas club

NIF: G95249751

Registered Office: Carretera Bilbao-Galdakano 6, 4iz CP 48004 Bilbao - BIZKAIA

Contact Email:


The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this Website, you consent to the processing of said information and data and declare that all the information or data you provide us are true and correspond to reality.



The pages of this Website are public, free and free access.
The user assumes his responsibility for a correct use of the Website. This responsibility extends to:
Make use of this Website only to make legally valid inquiries or purchases.
Do not make any false or fraudulent purchase.

If it could reasonably be considered that a purchase of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
Provide truthful and lawful contact information, for example, email address, postal address and / or other information. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy ).

If you do not provide us with all the information we need, we will not be able to complete your purchase.

When making a purchase through this website, the user declares to be over 18 years of age and have the legal capacity to enter into contracts.


The products offered through this Website are only available for shipment to Mainland Spain (excluding the Canary Islands, Balearic Islands, Ceuta and Melilla). The complete management of your purchase is subject to the availability of the products ordered. If at the time of preparing your purchase we do not have the requested product because there is no stock of it or because we consider that the product is not in conditions for sale, we will contact you by email and we will reimburse you for any amount that may have been paid in concept of amount.



To make any purchase at, you must follow the online purchase procedure, during which several products can be selected and added to the cart, and finally, click on  "to pay". You must fill in and check the information that is requested in each step, although during the purchase process, before making the payment, you can modify the purchase details. After the purchase process, the customer will receive a confirmation by email (the "Order Confirmation"). It is essential that during the purchase process the customer indicates an email or a phone number. If you do not receive the confirmation within 24 hours from the completion of the order, please contact us. Likewise, you will be informed by email when your purchase is being shipped (the "Shipping Confirmation").
Keep in mind that the Shipping Confirmation will be sent to you within a maximum period of 24 hours when the order is placed from Monday to Friday (Friday before 5:00 p.m.)  and within a maximum period of 72 hours when the order is placed on Friday after 5:00 p.m. and on Saturdays and Sundays or holidays. If in this period you have not received the confirmation, please contact us.


If you detect an error in your order after the completion of the payment process, you should immediately contact us through the email address, to correct the error.
In any case, the website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.



The prices displayed on the Website are final, in Euros (€) and include Value Added Tax (VAT). If any other tax is applicable, this will be indicated. Shipping costs are calculated for Peninsular Spain and range between € 5-10 (excluding the Canary Islands, Balearic Islands, Ceuta and Melilla).
In no case will the Website add additional costs to the price of a product automatically, but only those that you have selected and chosen voluntarily and freely.
Prices may change at any time, in this case, the price to be applied will be the one in force on the date the order is placed. However, possible changes will not affect orders or purchases already confirmed.


The accepted means of payment are: PayPal and Visa, MasterCard and American Express credit or debit card for all our online products.  does not receive or store your debit or credit card details. All operations that involve the transmission of personal or banking data are carried out using a secure environment. All data sent to and from merchants and customers is encrypted using the HTTPS protocol. You will know that the page is secure by the padlock that is displayed at the bottom of the browser or if the address of the web page begins with https.
By clicking on "pay" you are confirming that the bank card is yours. Bank cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.


Delivery method: via courier company
Delivery times: Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send the purchase order consisting of the product / s listed in each Shipment Confirmation at the address indicated by the client in the buying process. We guarantee the delivery of the order within a period of 1 or 2 working days depending on the origin destination from the date of the Shipment Confirmation.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Keep in mind, in any case, that shipments are delivered from Monday to Friday. For now we do not deliver on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which you or a third party indicated by you acquire material possession of the products, which will be credited by signing upon receipt of the order at the agreed delivery address.


If it is impossible to deliver the order due to your absence on the first attempt, the dealer will try a second time in the next available shift.
In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract to be terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs. 


12.1 Right of Withdrawal
According to what is established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of goods made in accordance with the specifications of the consumer or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


12.2 Returns and Claims
Returns are not accepted as the plants are perishable products.
In case you have had a problem with your order or want to make a claim for those products that have arrived damaged, you must contact us within a maximum of 48 hours from the date of receipt of the order at your home, to return the product for one new or refund its amount. To justify said return, you must send an email to attaching one or more photographs where the damage to the plant in question and the order number is evident.


The use of our Website and the contracts for the purchase of products through said website will be governed by Spanish legislation.
The resolution of any type of controversy, litigation or discrepancy that may arise between the user and ASOC. CULT. for the use of this website, will submit to the Courts and Tribunals that are competent in accordance with current legislation.

Last update: January 23, 2021

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